Bottle Rocket

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Terms of Service

Bottle Rocket & Golden Age supports the Responsible Service of Alcohol. 

NSW Liquor Licence No. LIQO660031191

New South Wales: Liquor Act 2007 - It is against the law to sell or supply alcohol to, or to obtain alcohol on behalf of, a person under the age of 18 years.

Victoria: Warning - Under the Liquor Control Reform Act 1998 it is an offence to supply alcohol to a person under the age of 18 years (penalty exceeds $6,000), for a person under the age of 18 years to purchase or receive liquor (penalty exceeds $500).

Western Australia: WARNING. Under the Liquor Control Act 1988, it is an offence: to sell or supply liquor to a person under the age of 18 years on licensed or regulated premises; or for a person under the age of 18 years to purchase, or attempt to purchase, liquor on licensed or regulated premises.

South Australia: Under Liquor Licensing Act 1997, Liquor must NOT be supplied to persons under 18.

Queensland: Under the Liquor Act 1992, it is an offence to supply liquor to a person under the age of 18 years.

Tasmania Under the Liquor Licensing Act 1990 it is an offence: for liquor to be delivered to a person under the age of 18 years. Penalty: Fine not exceeding 20 penalty units. For a person under the age of 18 years to purchase liquor. 

 

CANCELLATIONS POLICY

If you wish to cancel your order, please contact Bottle Rocket immediately on hello@ourgoldenage.com.au. Once payment for an order has been accepted, cancellation is at the discretion of Bottle Rocket.

Refund Policy

It is the responsibility of the customer to inform Bottle Rocket if a product has not been delivered. Upon notification, we will investigate and ensure that the product is delivered and received.

Refunds will not be given for late delivery outside our stipulated delivery guarantees. We will not be held liable for late delivery outside of our stated delivery commitment.

In the unfortunate event that a product has been damaged through the delivery process, we will routinely replace the gift with a no fuss attitude. Please email hello@ourgoldenage.com.au to organise for the replacement product or damaged items to be re-sent.

In the event that you would not like a replacement gift or damaged items re-sent, we will refund the credit card used for the value of the total transaction or the value of the damaged items. We are committed to ensuring that your transactions with Bottle Rocket are processed with excellent customer service and satisfaction.

Returns

Our returns policy lasts 30 days for non-edible products. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. Unfortunately we cannot offer a refund on any consumable products.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Late or missing refunds (if applicable)

There is often some processing time before a refund is posted. If you have checked with your bank and credit card provider that you still have not received your refund yet, please contact us at hello@ourgoldenage.com.au

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@ourgoldenage.com.au and send your item to:

Lower Ground

Paramount House

80 Commonwealth St

Surry Hills

2010

You will be responsible for paying for the shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.